How we deliver a programme.
How Unstrat runs an engagement, from first enquiry through delivery and long-term sustainment: one accountable channel, with schedules, service levels and support scope agreed at contract and defined per programme.
The engagement process
Every engagement follows the same six-stage process. Each stage has a defined purpose and hand-over, so the buyer always knows where a programme stands and what happens next.
1: Enquiry & briefing
The fastest route into the portfolio. You describe the capability or market of interest and our team arranges a classified or unclassified briefing as appropriate, with specifications shared under briefing rather than published.
2: Requirements definition
We work with you to define the operational requirement, constraints and success criteria in writing, so the programme is measured against a shared, documented baseline rather than an assumed one.
3: Eligibility & end-use review
Before any capability is represented, Unstrat confirms the export-control position, classification and the end-user-certificate chain for the destination market. Restricted items are held until that chain completes.
4: Evaluation & demonstration
Shortlisted capability is demonstrated and evaluated against the defined requirement, so a decision rests on observed performance in a relevant context rather than on documentation alone.
5: Commercial proposal
We set out a commercial proposal covering scope, configuration, delivery, training and support. Schedules, service levels and support cover are agreed at contract and defined per programme.
6: Delivery & sustainment
Capability is delivered, accepted against agreed criteria and then sustained in-region (training, spares, maintenance and lifecycle management), so sovereign operation continues long after handover.
How the programme is run
Programme management
A single accountable team owns the programme from first briefing to sustainment, with a named point of contact, a defined plan and regular reviews, rather than a chain of hand-offs between manufacturers, integrators and agents.
Configuration management
The delivered configuration, its versions and any approved changes are held under a controlled baseline throughout the lifecycle, so what was supplied, and how it has since changed, is always documented and traceable.
Acceptance testing
Capability is verified against acceptance criteria agreed with the buyer before formal acceptance, so it is checked against the defined requirement rather than assumed to meet it.
Secure logistics
Movement, handling, storage and documentation follow the requirements of the destination market and the item's control status, established up front so every transfer is governed and defensible.
Documentation & training
Operating and maintenance documentation and operator and engineering training accompany delivery, transferring the knowledge needed to run and sustain the capability locally.
Warranty, spares & lifecycle support
Warranty terms, spares provisioning and lifecycle sustainment continue after handover. The specific scope, duration and cover are defined per programme and agreed at contract.
Escalation & service governance
Each programme has a defined escalation path and service-governance structure (named contacts, review cadence and a route for raising issues), agreed at contract, so accountability stays clear throughout the engagement.
A note on commitments
This page describes how Unstrat runs an engagement, not fixed figures. Response times, delivery schedules and support levels are not published as universal guarantees; they are agreed at contract and defined per programme against the specific capability, market and support model.
Common questions
How does an engagement with Unstrat begin?
Every engagement starts with an enquiry and briefing, followed by a structured requirements-definition stage. Before any capability is represented, Unstrat completes an eligibility and end-use review (confirming the export-control position and end-user-certificate chain for the destination market), so the programme is governed from the outset.
How are delivery timelines and response times set?
Programme schedules, service levels and response times are not fixed in advance; they are agreed at contract and defined per programme against the specific capability, destination market and support model. This keeps commitments realistic and matched to each buyer's operational requirement.
How does Unstrat manage delivery and configuration?
A single accountable team runs the programme, with formal programme management and configuration management maintaining a controlled baseline of the delivered configuration, its versions and any approved changes throughout the lifecycle.
How is capability verified before handover?
Acceptance testing is conducted against criteria agreed with the buyer, so capability is verified against the defined requirement before formal acceptance. Documentation and operator training accompany handover to establish sovereign operation.
What support is available after delivery?
Support continues after handover through warranty, spares provisioning and lifecycle sustainment, with the specific scope, duration and cover defined per programme at contract. In-region support keeps sustainment and training close to the operator.
What happens if a problem needs to be escalated?
Each programme has a defined escalation path and service-governance structure agreed at contract (named points of contact, review cadence and a route for raising issues), so accountability is clear and does not depend on a chain of hand-offs.